Mailboxes and virtual mailboxes
Mail reaches a workflow in three stages, and the Mailboxes screen shows them in that
Workflows
A workflow is the list of steps that turns one kind of email into finished work in
Work items
A work item is one message going through one workflow. It has its own progress,
Contacts and trust
A contact is a customer, supplier or prospect that MCS has recognised as the sender of
Fields and where values come from
Fields