Work items

A work item is one message going through one workflow. It has its own progress, history and reference, such as RS-4F7K2XQ9, and it ends with a record in MCS, a reply, or a clear reason why not.

Where a work item can be

Status	What it means
Working on it	A step is running
Waiting for a person	It needs someone to check, approve or decide. It is in the inbox
Waiting for the sender	It asked the sender something and is waiting for the answer
Waiting for MCS	It is waiting for MCS to confirm, or MCS cannot be reached right now
Waiting for the reading service	The AI service is busy or unavailable. It carries on by itself, or goes to a person after an hour
Done	Finished
Stopped	Closed with nothing to do, such as a duplicate
Returned to sender	Sent back to the sender to be done properly
Rejected	A person rejected it, with a reason
Failed	It could not be completed. The reason is shown

Progress

The work item's progress is its workflow's steps. Each step shows as done, working, waiting, stopped, skipped or not reached yet. Select any step to see what it found.

Straight through, or with a person

	Goes straight to MCS	Picked up by a person
Examples	A trusted supplier's invoice that passes every check	A first invoice from a new supplier. Changed bank details. Anything a check could not settle
What a person sees	Nothing, unless they look in the inbox's Done view or the dashboard	The work item in their inbox, with everything needed to finish it
Where the record ends up	MCS	MCS, after the person approves

Several documents in one file

When one PDF holds several documents, such as a batch of invoices, each becomes its own work item, and each runs the rest of the workflow.

The reference

Every work item has a reference starting RS-. It appears in the subject of every email Rent Stream AI sends, on the record created in MCS (if your company has named a custom field for it), and on files filed in MCS. Search the inbox by reference to find a work item.