Reply

Emails the sender a confirmation or an answer.

Where it goes: usually last, or after Create in MCS so it can quote the MCS number.

How it works

The reply uses one of your active email templates, filled in with values from the work item, in your company's language. It is sent from your mailbox's address, as a reply in the same conversation, with the work item reference in the subject.

Settings

Setting	What it is
Template	One of your active reply templates. If there are none: "No active reply templates yet. Make one in Settings, Email templates"
Only when this field has a value	Optional. When the field is empty, the step is skipped
When this step acts	Act straight away. Ask a person first. Prepare it, a person sends it. See when this step acts

:::note Coming later The editor also shows Wait until MCS confirms the record. It has no effect yet. A Reply placed after Create in MCS already runs only once MCS has confirmed. Attaching documents, and replying in the sender's own language, are also coming later. :::

Rules it always follows

• It goes to the original sender only, never to people copied in.
• It never writes to a sender whose email failed authentication.
• It never promises what it cannot back up: a template cannot quote a price, date or other commitment unless the workflow gets it from MCS. A workflow that tries cannot be published.

What can happen

What happened	What happens next
Sent	Carries on
Waiting for a person to approve the email	Shows Approve and send email on the work item
No template wording in the company's language	Goes to a person
The sender cannot be written to	Goes to a person
The email could not be delivered	Goes to a person

What you see on the work item

The email as sent, on the Email tab, marked Sent.

Use it for

• Confirmations: confirm a request, quoting the number MCS gave it.
• Acknowledgements: let the sender know their request arrived.
• Sending back: before End the work item, tell the sender why, such as "please resend this invoice with its PO number".